Gebhart Properties - Our Corporate Values
Satisfaction – Growth – Teamwork – Community – Passion
Satisfying Residents, Tenants, and Guests
- Customer Experience focused…
The customer is king. All of efforts center on providing a uniquely positive experience for each and every one of our customers. Every function and activity must contribute to the overarching goal of giving our customers, quantitatively or qualitatively, a more valuable experience than one found at any neighboring property.
- Well Planned, Built, and Managed properties…
The longevity, usability, and overall enjoyment of a property begin during its design and construction. Amenities that are not incorporated into the initial construction are extremely difficult to integrate later on. We pride ourselves on anticipating customers needs and expectations in much longer terms than other organizations in order to maximize our customer’s enjoyment of our properties and services.
- Outstanding Maintenance and Customer Service…
5 STAR POWERED SERVICE Caring for our customers begin the moment they reach our website, dial our phone number, or walk into our office. We are committed to excellent care at every touch point in the organization. A “5 star rating” is traditionally associated with organizations and properties that have the highest standards of customer service and maintenance. Our goal is to provide 5-star-powered service to our customers and ensure they receive outstanding service every time they call on us.
Seeking New Growth
- Construction: Building and Managing New Properties
One of the best ways to make sure a property can provide maximum value to customers is to build it our self. In this way we guarantee the amenities and features are planned and executed in the most efficient and integral fashion. The foundation of our company is rooted in excellent design, construction, and subsequent management of residential and commercial property.
- Acquisition: Buying and Managing Other Properties
Another avenue for growth is the acquisition of properties that can meet our standards of quality and suit our business model for providing outstanding property management services. Our resort properties have leveraged this tactic extremely well as we select, purchase, and manage some of the finest resort properties in the world.
- Refurbishment: Improving and Managing Existing Properties
Our properties have maintained their value overtime extremely well. Constant upkeep, redecoration, and refurbishment is necessary to maintain the high standard of excellence that has become a hallmark of Gebhart Properties over the last forty years. Maintaining the grounds, buildings, and interior of our property is essential for maintaining and protecting this hard-won reputation for future growth.
Strengthening our Team
- Training and Caring for our Team Members
Our team members have the responsibility of expressing our values in every facial expression, word, and action. The team protects our customers’ experience both proactively and reactively by anticipating needs and resolving issues and obstacles quickly and effectively. We will train and care for our team members so they are can focus on their mission of providing uninterrupted service to our customers.
- Giving our Team Members Opportunities to Shine
Noone knows what we do at Gebhart Properties better than our existing team members. If we are properly training and caring for our teammates, then opportunities for upward mobility will be provided for them so they can bring use their talents and experience at higher levels of responsibility.
- Expecting Excellence and Empowering our Team Members to ACT
We demand our team members to be accountable, to communicate effectively, and take charge of situations as they arise. We rely on one another to perform an outstanding job all the time, every time. Everyone has a responsibility to see tasks through to their completion and no one has the right to drop a task unless they have been positively handed-off to someone who will take responsibility to complete it.
Supporting our Community
- Developing Communities on our Properties…
Our properties are more than just walls, ceilings, and floors. Creating an environment where our customers relate to one another and the management as part of something larger than themselves – who feel a responsibility to one another and their community to support a harmonious atmosphere of interdependent living – is a goal we strive toward at all of our properties.
- Leading our Residents, Tenants, and Guests to Reach Out
The management will take opportunities to promote efforts that benefit and support our local community and enhance the well-being of those who live around us.
- Being Responsible to our Global Community
We will do everything in our power to contribute to the health of our global community through the conservation and wise use of natural resources and encourage it among our customers.
Sharing our Passion
“If you want to build a ship, don't drum up people together to collect wood and don't assign them tasks and work, but rather teach them to long for the endless immensity of the sea” -Antoine de Saint-Exupery
It takes a special kind of person to show passion for Property Management. The work we do today is almost the same as it was forty years ago when our first properties were built. With thousands of residents and tenants requiring our constant attention and service it takes a committed group of well-trained and motivated staff to provide the customer experience our residents, tenants, and guests deserve. The difference between good property management and outstanding property management is the passion that drives every team member to do their very best all of the time. Sharing this passion with residents, tenants, and guests in the way we smile, talk, and perform our job is the high bar we have set for ourselves in order to give our customers more value and service in a Gebhart property than they can find anywhere else.